Privacy Protection How We Safeguard Your Data

Within the scope of this website, we would like to inform you of all the important information concerning the processing of personal data at www.cashtec.eu/cz/en.

GENERAL INFORMATION
1. The controller of your personal data is MOBIL POHOTOVOST GSM s.r.o., with registered office at Spálená 101/37, Praha 1, 110 00, Company ID No.: 27070471, incorporated in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 68662 (hereinafter referred to as “Controller” or “we”).
2. Controller's contact data:
  - delivery address: Spálená 101/37, 110 00 Praha 1,
  - e-mail: info@cashtec.cz,
  - phone No.: 245 00 83 83
3. The Controller has appointed a Data Protection Officer, David Hlavsa. You can contact the Data Protection Officer via e-mail hlavsa@mp.cz
PERSONAL DATA PROCESSED
1. Personal data you provide to us
  Mainly the following situations are included:
  - If you sell any device with us, we need information from you that is marked as mandatory in the ordering process. If we did not have this information, we would not be able to collect the device sold from you and we would not be able to comply with our obligations to verify your identity as the Seller under the relevant laws. In addition, for the purpose of selling goods or services, we need your e-mail address, to which we will send you a Trade-in Order confirmation, a Purchase Agreement to sign and a copy of the Terms and Conditions.
  - After the device you are selling has been collected from you, you may receive an e-mail requesting the evaluation of our services.
  - You may provide us with some personal data also before ordering goods or services - for example, if you use the subscription feature to receive information about promotional offers (commercial messages), we will ask for your e-mail address so that we can send you e-mails with promotional offers.
  - If you contact our customer service line or send us a message, we will also process your personal data provided in this communication.
  - By filling in the optional data in your user profile, you will also provide us with your other personal data, such as frequently used delivery addresses.
2. Personal data that we obtain otherwise than directly from you
  We may also process your personal data as part of joint marketing campaigns. We may combine them for the purposes of marketing campaigns or for the proper performance of a contract. In the event that your personal data will be transferred to another entity, we will inform you in advance, including the indication of to whom we are transferring the personal data. If someone passes your personal data to us, they must also inform you in advance.
3. Personal data of third parties that you provide to us
  If you provide us with personal data of third parties, it is your responsibility to inform the person concerned and to ensure that they agree to this Privacy Policy. This is the case, for example, when you entrust another person to take over the returned trade-in shipment.
4. Personal data that is processed automatically
  When you visit our website, we may collect certain information about you, such as your IP address, the date and time you accessed our website, information about your Internet browser, operating system, or your language settings. We may also process information about your behaviour on our website, e.g. what links you visit on our website.
5. Cookies
  We also process so-called cookies, which are short text files generated by a web server and stored on your computer via your browser. For more information on the processing of cookies, please see the Cookies Information available at: www.cashtec.eu/cz/en/privacy-policy/cookies.
WHY WE COLLECT AND PROCESS YOUR PERSONAL DATA?
We process your personal data for the following reasons:
1. Use of our services
  We process personal data in order to provide you with our services. In order for us to conclude a Purchase Agreement with you, i.e. to sell your device, we absolutely need to know your identification and contact details. We do not need your consent to process this personal data for this purpose; the lawful reason in this case is the performance of a contract (and, where applicable, taking of pre-contractual measures). We also process your personal data for the purpose of further performance resulting from the services provided by us. In particular, this applies to cases where a complaint about the services provided by us is lodged.
2. Customer care
  If you contact us with a query/problem, we need to process your data to answer/resolve it. In some cases, your personal data may also be transferred to third parties (e.g. to a goods carrier or service centre).
3. User account
  The personal information you provide in your user profile will give you access to a number of useful features (e.g. trade-in order history, ability to download Purchase Agreements, etc.). You can change the data you have entered at any time.
4. Marketing activity
  Mainly the following situation is included:
  1. E-mail marketing
    We send you commercial e-mail messages based on your consent or our legitimate interest resulting from your use of our services. You can easily unsubscribe from receiving commercial messages by using the contact form here .
  2. Telemarketing
    We make marketing calls for the purpose of offering our services and related marketing communications. The legal basis for processing your telephone number is either your consent or our legitimate interest based on your use of our services.
  3. Marketing competitions
    In some cases, the winner of the competition may be photographed or filmed, especially to increase the transparency of our marketing competitions. We carry out this processing of personal data on the basis of our legitimate interest, which is to enhance the credibility of marketing competitions in the eyes of other competitors. When the results of the competition are announced, we publish the winners' details in the form of the winner's name, surname, and e-mail.
  4. Retargeting
    In some cases, we use retargeting techniques and you have the right to opt-out by clicking on this link and selecting the appropriate option.
  5. Improvement of our services
    Using your order history and web behaviour, we can offer you more relevant offers for other services. We therefore display content in certain places that is directly relevant to you and matches your needs and interests. We can also use A/B testing tools, Google Analytics, Facebook Analytics, etc. to optimize on-site and off-site elements (personalized advertising on third-party websites).
5. Customer reviews of goods and services
  After you sell your device with us or use our services, you may be asked for a review. You can also enter a review on your own initiative.
6. Infoline
  If you contact us via our Infoline, we will record your phone call with prior notice. Such records are used to check the quality of services provided by our employees.
7. Exercise of rights and legal claims and inspections by public authorities
  We may also process your personal data because we need it to exercise our rights and legal claims (e.g. in case you have an outstanding claim against us or in case of proof of collection of your device). We may also process your personal data because we need it for the purposes of inspections by public authorities and for other similarly compelling reasons.
ON WHAT LEGAL BASIS WE PROCESS YOUR PERSONAL DATA?
We always process personal data on the basis of one of the legal grounds for each processing purpose.
1. In the vast majority of cases, the processing of personal data is necessary for the conclusion and performance of a contract. In this case, we do not need your consent for processing.
2. In some cases, we process personal data on the basis of our legitimate interest. These cases include situations where we are asserting our claims or protecting our rights and legitimate interests.
3. Another legal reason for processing the personal data is a legal obligation imposed on us by generally binding legal regulations.
4. In some cases, the processing of personal data is based on your consent, e.g. when you sign up for information about promotional offers.
TO WHOM DO WE TRANSFER PERSONAL DATA
We always carefully consider and assess whether the transfer of personal data to another recipient is necessary and, in particular, whether the potential recipient is able to ensure adequate protection of the personal data transferred. The personal data is transferred exclusively on the basis of a written contract for the processing of personal data.
We transfer your personal data:
1. for the evaluation of the Trade-in Order in the case of granting consent to Heureka Group a.s., (Company ID No.: 07822774) or Seznam.cz a.s. (Company ID No.: 26168685);
2. to payment service providers and payment processors to secure the transfer of funds;
3. poskytovatelům platebních služeb a zpracovatelům plateb za účelem zabezpečení převodu finančních prostředků;
4. to service, postal and shipping service providers;
5. to our marketing service providers, SmartSelling a.s. (Company ID No.: 29210372), TERMS a.s. (Company ID No.: 14499037) and Playtime Consulting s.r.o. (Company ID No.: 01464272);
6. to administrators of the website www.mp.cz and related applications, OLC Systems s.r.o. (Company ID No.: 25862421) and IZON s.r.o. (Company ID No.: 28605161);
7. certain personal data may be transferred to the relevant public authorities on request.
HOW LONG DO WE PROCESS YOUR PERSONAL DATA?
1. We process your personal data for the entire duration of the contractual relationship between us.
2. In the case of processing of personal data for which consent has been given, your personal data will generally be processed for a period of 3 years or until such consent is withdrawn.
3. In case you subscribe to information about promotional offers (commercial messages), we will process your personal data for a period of 3 years, or until you express your disagreement with their further send
4. We must process the personal data that is necessary for the proper provision of services or for the fulfilment of all our obligations, whether these obligations arise from a contract between us or from generally binding legal regulations, regardless of the consent given by you, for the period of time specified by or in accordance with the relevant legislation.
5. We process the data collected through the user account or in any other similar way for the duration of the use of our services and usually for 3 years after cancellation. Subsequently, only the data forming part of the operational backups is usually stored for a reasonable period of time.
6. We delete cookies involving user behaviour after 30 days, with the older data being available in an anonymised form in Google Analytics.
7. Recordings of telephone calls from our Infoline are retained for a short period of time, but no longer than 6 months, unless it is necessary for us to retain the recordings for a longer period of time due to legitimate interest (e.g. suspected misuse of data, fraud, etc.)
DO WE TRANSFER YOUR DATA TO ANOTHER COUNTRY OUTSIDE THE EUROPEAN UNION?
We do not transfer your personal data to any country outside the European Union or to any international organisation.
DO YOU WANT TO KNOW WHAT PERSONAL DATA WE PROCESS ABOUT YOU?
In this case, you can contact us at any time to request details of the processing of your personal data and we will provide you with detailed information free of charge or provide you with a copy of the data processed. This is your right to access your personal data. Please note that in the event of repeated or unjustified requests, we are entitled to charge the costs of providing the information or to refuse to provide the information.
WHAT RIGHTS DO YOU HAVE (AS A DATA SUBJECT)?
1. You have the right to rectification of your personal data, i.e. you can contact us with a request for rectification if the data we keep about you is inaccurate, incomplete or out of date.
2. You have the right to have your personal data erased, i.e. you can contact us to request that your personal data that we process is erased. In order for the data to be deleted, at least one of the following cases must be included:
  1. data is not necessary for the purpose for which it was processed,
  2. if you have withdrawn your consent to data processing,
  3. data was processed unlawfully,
  4. data must be erased to comply with a legal obligation, or
  5. data was collected in connection with the offer of information society services.
3. You have the right to restrict the processing of your personal data, i.e. you can contact us to restrict the processing of your personal data. In order for data processing to be restricted, at least one of the following cases must be included:
  1. you dispute the accuracy of your personal data,
  2. processing of the data is unlawful but you refuse to erase such personal data,
  3. you request the processing of personal data for the purpose of pursuing your claims, even though the purpose for which we processed the data has already been fulfilled,
  4. you have objected to the processing and it has not yet been verified whether our legitimate interest outweighs your legitimate interests.
4. You have the right to transfer your personal data, i.e. you can ask us to provide your personal data in a structured, commonly used and machine-readable format or to transfer it directly to another controller. The data can only be transferred if the processing is based on a contract or your consent and is also automated processing.
5. You may withdraw the consent you have given to the processing of your personal data at any time.
6. If you exercise any of your rights relating to personal data, we have the right to ask for proof of your identity. The request for access to personal data shall be sent from the registered e-mail address of the applicant. If the request is submitted in another form or from a different e-mail address, we have the right to request additional verification by replying to the verification e-mail. If the applicant does not prove his/her identity within 14 days of the verification e-mail, his/her application for the exercise of rights will not be accepted. In justified cases, we reserve the right to request a more precise verification of the identity of the data subject, e.g. by means of an officially verified signature or by means of a data mailbox (such a situation may arise if we reasonably believe that the data subject is not the one requesting access to the personal data and that this could constitute a leakage of personal data).
In particular, you have the right to raise an objection in the following cases:
In particular, you have the right to raise an objection in the following cases:
1. You can object to the processing of personal data that we carry out on the basis of our legitimate interest. In this case, your personal data will no longer be processed unless we can prove to you that our legitimate interest takes precedence over your interests.
2. You can object to the processing of your personal data if we process your personal data for direct marketing purposes. In this case, your personal data will no longer be processed.
FILING A COMPLAINT
If you believe that we are processing your personal data unlawfully, you also have the right to file a complaint with the competent supervisory authority, which is the Office for Personal Data Protection.
We would be pleased if you contact us first. You can always contact us easily by e-mail hlavsa@mp.cz or via our Infoline at 245 008 383
This Privacy Policy is valid and effective from 1 September 2023, and is available electronically at www.cashtec.eu/cz/en